Key Accounts Coordinator

We're looking for someone to help manage key accounts for our UK and Ireland regions.

Are you outgoing? Proactive? Ready to join a team where you can really grow?

We're looking for a key accounts coordinator to join our client services team.

This is a client-facing role, assisting in all aspects of account care to ensure projects run smoothly and on time. Reporting directly to our commercial director, you'll be a real people person with strong organisational and people skills and an outgoing personality.

Main Duties

  • Accountable for on-time, on-quality on-cost fulfilment of operations deliverables.
  • Bids and quotations by supporting management and bid processes through internal project requirements.
  • Client enquiries, understanding client requirements and obtaining key information for discussion with expert colleagues.
  • Client acceptances, ensuring all customer commitments are supported by realistic and achievable operations plans.
  • Solving customer quality issues efficiently, communicating and both internally and with the customer, to ensure all expectations are met.
  • Quality control of all documents that are shared with the client.
  • Ensuring project deadlines are met.
  • Assisting with risk assessments and arranging site visits.
  • Project close out and feedback.
  • PO management, placing purchase orders through approved methods and monitoring progress through to receipt.
  • Champion operations continuous development - ensuring improvement activities are targeted to achieve best effectiveness and efficiency of delivery process.
  • Assisting technical directors with workflow and process-driven CRM recording.
  • Engage with marketing initiatives and attend promotional events.
  • Support ISO 9001.2015 readiness and on-going audits.

What we ask for

  • Meticulous organisational skills - managing workload, client documents, project details and deadlines.
  • A keen problem solver, able to quickly and efficiently source and collate information to assist with project delivery.
  • Strong communication and customer service skills - able to handle complex issues and build meaningful relationships with clients and manage their needs.
  • Well-developed presentation skills - both written and oral.
  • Excellent IT skills.
  • Ability to handle multiple projects and varied workload whilst keeping to deadlines.
  • Microsoft skills to an intermediate standard.
  • A team player, willing to support peers as well as senior management.
  • Able to work self-sufficiently in a busy and demanding environment.
  • Emotional intelligence - able to overcome challenges and diffuse conflict.
  • Proactive and outgoing.
  • Energetic and enthusiastic.

Rewards

We offer a wide range of additional benefits to thank you for your hard work with us.

  • Private healthcare
  • Generous holidays
  • Smart Pension
  • Annual bonus (at manager's discretion)
  • Company credit card
  • Mentoring and company-funded memberships
  • Flexible working
  • Discount vouchers

We offer 27 days holiday, plus bank holidays. We also gift you the days between Christmas and NY off. You’ll have a company credit for expenses and will be immediately reimbursed for mileage. You'll be based in our Melton Mowbray office but will have the ability to work flexibly, when needed. Wellbeing is very important to us so you'll have access to confidential 24/7 counselling, either over the phone or in person. Your spouse and your children aged 16-24 may also make use of this free service.

About us 

PartB is a specialist fire consultancy dedicated to fire safety design, fire risk management, forensic fire engineering and training. PartB provides specialist advice and support necessary to reduce risk and improve fire safety standards across the industry. 

What it's like to work here 

At PartB we don’t do stuffy or regimented. We do a nice place to come to work, do your best and be rewarded. We’re committed to inclusivity and diversity, seeking the spark not the stereotype. Brilliance comes from different places. And diversity makes us better.

PartB is an Equal Opportunities Employer. We believe the best work is done when a truly diverse group of people work together. It is never our intention to discriminate on background, gender, belief, race, colour, age, disability or sexuality. Every candidate is assessed on their merits and suitability for the role. We believe in paying people what they are worth and we actively seek to create a culture of respect, wellbeing, understanding and kindness.

Key Accounts Coordinator
Full TIme
Melton Mowbray (office based)
1-2 years
Apply Now

Why PartB?

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Flexible Working

We trust our team so when we say flexible work we mean it. Family and wellbeing comes first.

Generous Holidays

27 days holiday allowance, plus bank holidays and the period between Christmas and New Year paid leave too.

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Company Credit Card

Immediate reimbursement for mileage - we don’t expect you to be out of pocket to do your job.

Mental Health Support

24/7 confidential support including in-person counselling for you, your spouse and your children aged 16-24, should you want it.

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Annual Bonus

We reward hard work, dedication and motivation with a bonus based on the company’s performance.

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Discount Vouchers

Free access to vouchers across a range of major brands including Starbucks, John Lewis, New Look and more.

Private Healthcare

Every member of our team has their own comprehensive, low excess, MHD (medical health disregarded) policy, which means pre-existing conditions will not impact your cover and you’ll be taken care of.

Mentoring

We’ll provide professional mentoring, whatever stage of your career you’re in, and we’ll support your development through monthly CPDs delivered during work time. Plus, we’ll support and fund professional memberships, including Chartership.

Apply Now

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